Refund policy

REFUND AND RETURN POLICY

All sales are final at the moment of purchase. NO REFUNDS! 

We do not offer refunds or exchanges for any products or services purchased. By completing your purchase, you agree to this policy.

 

Due to the nature of our products and the safety of our customers we are unable accept any returns.

Please make sure to carefully review your order before finalizing your purchase. If you have any questions or concerns, feel free to contact us before placing your order. Email: crissysplantbasedxpress@gmail.com

 

 Damages and Exchanges

Please inspect your order immediately upon receipt.

Due to the perishable nature of our products including sea moss gel, sea moss smoothies, raw juices, beverages, prepared foods, and elderberry syrup we do not offer exchanges or refunds.

Order Issues Policy

• Damaged or Defective Orders:
If your order arrives damaged or defective, you can file a claim directly with USPS at: https://www.usps.com/help/claims.htm

• Incorrect Orders:
If you receive the wrong item(s), please contact us within 24 hours of delivery. Be sure to include a clear photo of the product(s) and a brief description of the issue.
Email:  crissysplantbasedxpress@gmail.com

CHARGEBACKS & FRAUD 

We report all fraudulent chargebacks (especially those involving shipped goods) to federal authorities and credit card networks. Chargeback abuse is theft and may result in legal action.

Please note: All sales are final. No refunds will be issued.

Thank you for your support and understanding!